PSEB Registration

PSEB (Pakistan Software Export Board) Registration

IT and Call Centers Registration in Pakistan

Information Technology (IT) and Call Centers have become vital components for the smooth operation of various sectors, including human resources, finance, manufacturing, and security. From handling technical support to managing communication channels like voice, chat, and email, IT and call center services ensure the efficient functioning of businesses. Key areas impacted by IT include software development, data mining, e-commerce, IT security, and business process automation.

Pakistan is a growing hub for IT and call center exports, with major cities like Lahore, Karachi, and Islamabad leading in generating foreign revenue. The increasing demand for these services has led to a rise in IT company and call center registrations each year, positioning Pakistan as a prominent player in the global IT and call center market.

Tax Exemption for IT Companies

IT companies in Pakistan enjoy tax exemptions on income derived from IT exports until June 30, 2025. However, the income earned from domestic IT services is subject to regular taxation.

Benefits of IT and Call Centers

Reduced operating costs
24/7 support availability
Increased customer feedback and satisfaction
Enhanced workplace productivity
Cost reductions and economic efficiencies

IT Company & Call Center Registration in Pakistan

To establish an IT company or call center, selecting the appropriate business structure is essential. Below are some common options:

Sole Proprietorship: A simple structure where the business and individual are legally the same.
Partnership: Formed under the Partnership Act 1932, where two or more individuals share profits and losses based on a partnership deed.
Private Limited Company: A legal entity started by at least two directors with limited liability and not publicly traded shares.

PSEB Registration for IT Companies and Call Centers

The Pakistan Software Export Board (PSEB) promotes and monitors the IT industry, ensuring international standards for IT services in Pakistan. Registering with PSEB is mandatory for call centers and highly recommended for IT companies to avail benefits like tax exemptions.

Major Functions of PSEB:

Developing IT industry strategies
Promoting policy reforms
Registering new IT companies and call centers
Establishing software technology parks
Marketing Pakistan’s IT industry internationally

Registration Process for PSEB Membership

The steps to register with PSEB are straightforward and critical for IT companies and call centers:

Step 1: Sign up on the PSEB website
Step 2: Submit the registration application with required documents
Step 3: Deposit the registration fee
Step 4: After verification, PSEB issues a certificate (or a provisional letter for call centers)
Step 5: For call centers, physical verification is required for final approval

Required Documents for PSEB Registration

National Tax Number (NTN) issued by FBR
CNICs of all directors or partners
Memorandum of Association (MOA) and Articles of Association
Bank statements or account maintenance certificates
Proof of business registration (e.g., Form-II, Form 29, incorporation certificate for companies)

PSEB Registration Fees

Startups (within one year): Rs. 5,000
Established companies (over one year): Rs. 10,000
Call Centers: Rs. 20,000 (principal office), Rs. 10,000 (branches)

Register your IT company or Call Center with the Pakistan Software Export Board today and unlock exclusive benefits.

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Frequently Asked Questions

1. Why should my IT company register with PSEB?

Registering with PSEB offers benefits like tax exemptions, international marketing opportunities, and credibility in the local and global IT markets.

2. What happens if a call center is not registered with PSEB?

Operating a call center without PSEB registration is illegal, and the PTA and FIA can initiate legal action.

3. How long does it take to complete PSEB registration?

The registration process typically takes 2-5 working days after the submission of all required documents and fees.

4. Can foreign nationals register IT companies in Pakistan?

Yes, foreign nationals can register IT companies in Pakistan by providing passport copies and fulfilling other registration requirements.

5. What are the tax benefits for IT companies in Pakistan?

IT companies can enjoy tax exemptions on income earned from IT exports until June 30, 2025, if the foreign exchange earnings are remitted through official banking channels.

For any other questions or to schedule a consultation, contact Syntax Solutions today.